Consumer Warranty for Foldable Bathtubs
We stand behind the quality of our foldable bathtubs and are committed to your satisfaction. If you experience any defects or issues with your foldable bathtub within the first seven (7) days of purchase, we will replace or refund your purchase, at our discretion.
This warranty covers defects in materials and workmanship that arise during normal use of the foldable bathtub. It does not cover damage caused by misuse, abuse, incorrect storage, not drying properly, non- care when opening and closing the bath or neglect. Non-care during opening and closing can create a split in the bath which can be fixed with a repair kit provided by the manufacturer.
To make a claim under this warranty, please contact our Customer Service Team (03) 9087 1233 within 7 days of purchase. You may be required to provide proof of purchase and images of the defect or issue. Our customer service team will assist you with the process and will work to resolve the issue as quickly as possible.
If you have a claim after 7 days, please email info@greenshoponline.com.au for a repair kit provided by the manufacturer.
The repair kits will repair splits created from frequently opening and closing the bath, any sharp objects used in the bath, or any chemical cleaning agent or rough sponge used while cleaning the bath.
Important Note: Due to the size of the baths and limitations in courier services, all freight charges to return the bath must be borne by the customer. Alternatively, customers may opt to deliver their foldable bath to the warehouse (in Tullamarine).
GENERAL CARE & MAINTENANCE:
In order to maintain your foldable bath tub, after each use, you MUST do the following:
1/ clean & wipe down bath
2/ allow to air-dry before folding
3/ fold & store bath in a dry & sheltered area (out of the sun or open weather).
Note: Failure to adhere to these points could lead to damage of the bath, including mould and cracks - this is not covered by manufacturers warranty!
Q&A:
Q: Is the ice plunge bath suitable for a hot water bath as well as an ice bath?
A: Yes! You can use Hot and cold water.